Director, Training and Quality Assurance
GlobalLinker(1 month ago)
About this role
The Director of Training and Quality is a senior leader responsible for oversight of training, quality assurance, and performance programs across customer service operations in a BPO environment. The role focuses on ensuring consistent, compliant customer experiences, aligning programs to client expectations and supporting scalable operational growth.
Required Skills
- Strategic Leadership
- Training Design
- Quality Assurance
- Performance Management
- Instructional Design
- Coaching
- Data Analytics
- Root Cause Analysis
- Compliance
- Client Communication
+2 more
Qualifications
- Bachelor's Degree
- Lean Six Sigma Certification
About GlobalLinker
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