Manulife

Director, Training, Knowledge & Continuous Improvement

Manulife

1 day ago
Waterloo, Ontario
Hybrid
Full Time
Director
0 applicants
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Manulife
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About this role

A Director, Training, Documentation & Continuous Improvement leads a team to strengthen Group Benefits operations, ensuring quality, consistency, and confidence in plan setup, member administration, and claim payment. The role focuses on creating standards, processes, and training to make work repeatable and error-free.

Skills

Qualifications

7–10+ years’ experience in group benefits operationsBilingualism (English and French)Deep knowledge of health and dental benefits administrationProven people leader with experience building, developing, and transforming high-performing teamsDemonstrated results in process improvement, quality management, and continuous improvement
Manulife

About Manulife

manulife.com

Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

About Manulife

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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