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Director, Workforce Planning & Operational Optimization at The Farmer's Dog - ApplyBlast

Director, Workforce Planning & Operational Optimization

The Farmer's Dog

5 months ago

3.3 on Glassdoor

Boca Raton, Florida, United States

Onsite

Full Time

Director

9 applicants

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About this role

A Director of Workforce Planning & Operational Optimization at The Farmer’s Dog leads capacity planning, workforce management, and operational efficiency initiatives for the Customer Care department. The role involves strategic planning, process improvement, AI adoption, and cross-functional collaboration to enhance team performance and customer outcomes.

Skills

Qualifications

10+ years of experience in Business Operations, Implementation, or Strategic PlanningSix Sigma certificationLeadership experienceProcess improvement experienceContact center workforce management experience

About The Farmer's Dog

thefarmersdog.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2014

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The Farmer’s Dog is a direct‑to‑consumer pet food company that delivers fresh, human‑grade dog food pre‑portioned to your door on a subscription basis. Their vet‑formulated recipes use real whole‑food ingredients and are tailored into personalized feeding plans based on each dog’s age, weight, and health needs. The service emphasizes better nutrition and convenience as an alternative to processed kibble, with refrigerated shipments and flexible plans to support long‑term pet health.