Discounts and Waivers Support Specialist
Springer Nature Group(1 day ago)
About this role
The Discounts and Waivers Support Specialist role at Springer Nature involves providing expert customer service and support to researchers and internal teams, focusing on discounts within open access workflows. The role emphasizes collaboration, workflow improvement, and process management to enhance operational efficiency and the customer experience.
Required Skills
- Customer Service
- Workflow Management
- Project Management
- Data Analysis
- Cross-functional Collaboration
- Process Improvement
- Microsoft Office
- Ticketing Systems
- Agile
- Lean Six Sigma
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