Dispatch | Client Care Representative

The Dispatch | Client Care Representative serves as the primary point of contact for customers, managing incoming calls to resolve heating, cooling, and plumbing emergencies while ensuring a positive customer experience. This on-site role involves strategically scheduling and dispatching field technicians, optimizing routes, and maintaining accurate records in ServiceTitan to keep daily operations running smoothly. The position requires strong organizational skills, the ability to handle high-pressure situations, and a commitment to delivering exceptional service to the community.