Dispatch Operations Lead

Via(25 days ago)

Sarasota, FLOnsiteFull TimeSenior$38,000 - $42,000Operations

About this role

The Dispatch Operations Lead supports paratransit deployments by overseeing daily operations, preparing ride plans, and ensuring services run reliably for drivers and riders. The role focuses on continuous improvement, coordinating across scheduling and frontline teams, and responding to service issues in real time. This is a shift-based position with early morning start times and involvement in training and process development.

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Required Skills

On-Time
Manifest Optimization
Schedule Management
Driver Outreach
Rider Communication
Process Improvement
Issue Resolution
Data Analysis
Multitasking
Communication

+5 more

Qualifications

Drug Test
Criminal Background Check
Motor Vehicle Records Check

About Via

ridewithvia.com

Via builds an end-to-end mobility platform that transforms public transportation into efficient digital networks, powering on‑demand shared transit, microtransit, paratransit, first/last‑mile connections and route optimization. Its offering includes real‑time routing and matching algorithms, operations and fleet management, rider and driver apps, payments, and analytics for cities, transit agencies, and private operators. Via’s technology helps partners lower costs, expand coverage and equity, reduce emissions, and integrate flexible services with existing transit systems across global deployments.