Dispute & Deduction Management Lead

The Dispute & Deduction Management Lead is a strategic partner within the Order-to-Cash organization responsible for driving best-in-class deduction, dispute resolution, and customer claims management processes. This role serves as the operational owner and primary escalation point for deduction management activities, leading outsourced service partners and influencing cross-functional stakeholders to protect revenue and improve cash flow. The position partners closely with various teams to identify root causes of deductions, reduce financial leakage, and strengthen customer relationships.