Dispute Intake Analyst
Fifth Third Bank(2 months ago)
About this role
A Dispute Intake Analyst at Fifth Third Bank handles inbound customer and banker calls to capture accurate account and transaction information and initiate dispute claims. The role supports customers through complex dispute scenarios while performing initial risk assessments and ensuring compliance with UCC, Regulation E, and Regulation Z. The position operates in a call center environment using bank and vendor systems to research transactions and balance customer experience with risk management.
Required Skills
- Customer Service
- Conflict Management
- Risk Assessment
- Regulatory Compliance
- Documentation
- Communication
- Multi-Tasking
- Problem Solving
- Computer Navigation
- Detail Orientation
Qualifications
- Associate's Degree
About Fifth Third Bank
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