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Dispute Resolution Specialist at Groww - ApplyBlast

Dispute Resolution Specialist

Groww

1 month ago

3.6 on Glassdoor

Melbourne, Victoria, Australia

Hybrid

Full Time

Medior

0 applicants

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About this role

The Dispute Resolution Specialist role involves managing the end-to-end complaint handling process for the Trustee office, ensuring fair and timely outcomes for complainants in accordance with RG271 guidelines. This position focuses on resolving both simple and complex superannuation complaints while providing insights to improve member experiences and prevent future issues. The specialist will work within a centre of excellence to deliver effective resolutions and influence positive change.

Responsibilities

Deliver fair and timely outcomes for complainants adhering to RG271 guidelines
Manage the end-to-end complaint handling process for simple and complex superannuation complaints
Influence change to deliver better member experiences and provide insights to prevent complaints

Skills

About Groww

groww.in

Headquarters

Bangalore, Karnataka, India

Company Size

501-1000 employees

Founded

2016

View Profile

Groww is an Indian online investing platform and stock broker that lets users open demat accounts and trade equities, F&O, and direct mutual funds. The platform emphasizes simple, app-first onboarding, zero-commission direct mutual funds, and 24x7 customer support. Aimed at retail and newer investors, Groww offers portfolio tracking, research and educational tools to help users start and manage investments. It positions itself as one of India’s leading brokers with a focus on accessibility and transparent pricing.