Diversion Crisis Intervention Specialist (C3)

The Diversion Crisis Intervention Specialist (C3) supports the Crisis Center of Tampa Bay's mission by answering calls transferred from 911 Dispatch to de-escalate callers and provide crisis intervention. The role focuses on reducing the need for law enforcement response by offering comprehensive information, referral services, and safety planning for individuals facing serious life challenges or trauma. This position operates within a fast-paced, high-stakes environment, requiring exceptional judgment and strong crisis intervention skills.