Document Processor Lead

Educational Credit Management Corporation(1 month ago)

Minneapolis, MNOnsiteFull TimeMedior$50,000 - $58,000Collections

About this role

ECMC Group is a nonprofit focused on helping students succeed through financial tools and program funding. This role serves as an expert in processing rehabilitation documents and acts as a primary resource for resolving complex customer inquiries and supporting Rehabilitation Document Processors. The position operates under limited direction within the Internal Collections team.

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Required Skills

Data Entry
Quality Assurance
Communication
Microsoft Office
Customer Service
Problem Solving
Multitasking
Coaching
Document Review
Phone Skills

Qualifications

High School or GED
3+ Years Call Center Experience

About Educational Credit Management Corporation

ecmc.org

ECMC Group is a nonprofit organization dedicated to supporting students in their pursuit of higher education. The organization provides services related to education finance, helping students and families plan and pay for college. ECMC is focused on improving educational outcomes by offering resources and guidance on navigating student loans, preventing default, and managing repayment options. Through secured online access, borrowers can easily manage their loans and access vital information about their accounts.

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