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Domain Architect - Contact Center at Microsoft - ApplyBlast

Domain Architect - Contact Center

Microsoft

1 month ago

4.0 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Domain Architect - Contact Center serves as the senior technical authority for multi-vendor contact center solutions, providing deep expertise across Genesys and Cisco platforms. This role focuses on leading enterprise design, technical oversight, and delivery quality for large customer engagements by translating business requirements into reference architectures. The position involves partnering with sales teams to scope opportunities, mentoring engineering staff, and representing the company in executive-level technical conversations.

Responsibilities

Lead enterprise design for contact center transformations
Translate business requirements into technical architecture decisions
Design and build call flows, routing strategies, and IVR experiences

Skills

Qualifications

Genesys Cloud CX Certified ProfessionalGenesys Cloud CX Certified ArchitectGenesys Cloud CX Certified DeveloperCisco Certified Specialist – Collaboration Contact Center ImplementationCCNP Collaboration with Contact Center concentration

About Microsoft

microsoft.com

Headquarters

Redmond, Washington, United States

Company Size

10001+ employees

Founded

1975

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