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Driver Support Agent at Via - ApplyBlast

Driver Support Agent

Via

5 hours ago

4.1 on Glassdoor

Dallas, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Driver Support Agent role focuses on supporting prospective drivers across North America markets throughout their onboarding journey. The position involves guiding drivers through compliance steps, conducting outreach, and resolving onboarding roadblocks to ensure a smooth experience. This is a full-time, in-person position requiring availability Monday through Friday from 9:00 AM to 5:00 PM.

Responsibilities

Guide prospective drivers through onboarding and compliance steps
Troubleshoot applicant inquiries and resolve onboarding roadblocks
Conduct proactive outreach to candidates needing additional support

Skills

About Via

ridewithvia.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2012

View Profile

Via builds an end-to-end mobility platform that transforms public transportation into efficient digital networks, powering on‑demand shared transit, microtransit, paratransit, first/last‑mile connections and route optimization. Its offering includes real‑time routing and matching algorithms, operations and fleet management, rider and driver apps, payments, and analytics for cities, transit agencies, and private operators. Via’s technology helps partners lower costs, expand coverage and equity, reduce emissions, and integrate flexible services with existing transit systems across global deployments.