D&T Analyst - Local IT support

The D&T Support Analyst provides comprehensive Level 1 and Level 2 IT support for Aramex's North American user base, focusing on troubleshooting technical issues and maintaining end-user computing devices. Operating primarily through remote support tools, the analyst serves as the key on-site IT presence for the Chicago office while ensuring operational excellence and alignment with IT security policies. The role involves managing IT asset records, supporting warehouse technology, and collaborating with regional and global technology teams to drive coordinated support.