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DTC Fulfillment Analyst at SharkNinja - ApplyBlast

DTC Fulfillment Analyst

SharkNinja

1 day ago

2.8 on Glassdoor

Needham, Massachusetts, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The DTC Fulfillment Analyst monitors and improves end-to-end Order-to-Porch performance for direct-to-consumer shipments by reviewing daily data and managing delivery exceptions. This role collaborates with parcel carriers, customer service, and internal operations teams to resolve delays and ensure a reliable consumer delivery experience. The position focuses on driving accountability, analyzing trends, and implementing process improvements to enhance speed and customer satisfaction.

Responsibilities

Monitor daily DTC shipment activity and tracking status to ensure on-time delivery performance
Drive carrier accountability through root-cause analysis and corrective action requests
Investigate delivery exceptions and coordinate resolutions with carriers and fulfillment centers

Skills

Qualifications

Bachelor's degree in Supply Chain, Logistics, Business, or related field

About SharkNinja

sharkninja.com

Headquarters

Needham Heights, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1994

View Profile

SharkNinja (brands Shark and Ninja) designs and sells innovative small home appliances and cleaning solutions—most notably vacuums, floor cleaners, kitchen appliances (blenders, air fryers, cookers), and personal care/beauty devices—built to make everyday life easier. The company focuses on performance-driven engineering, practical features, and user-friendly design to deliver better cleaning and cooking results. SharkNinja sells through its direct online store and major retail partners worldwide and supports products with warranties and customer service. Consumers choose SharkNinja for reliable, tech-forward appliances that prioritize convenience and value.