Dual Rate Front Desk Agent/Front Desk Shift Manager

The Dual Rate Front Desk Agent/Front Desk Shift Manager oversees front desk operations at a hotel and casino, ensuring exceptional customer service, maximizing room revenue, and assisting with shift management duties. The role involves greeting guests, handling reservations and payments, resolving issues, and maintaining accurate records while adhering to company policies. In the absence of senior management, the incumbent may assume the Manager on Duty responsibilities.