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Dutch-Speaking Level 1 Support Specialist – Night Shift at Unisys - ApplyBlast

Dutch-Speaking Level 1 Support Specialist – Night Shift

Unisys

4 months ago

3.5 on Glassdoor

Budapest, Hungary

Hybrid

Full Time

Executive

0 applicants

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About this role

Service Desk Level 1 Agent serves as the first point of contact for end users of a major QSR, handling technical assistance via phone, web, chat, or email. The role focuses on incident management, initial diagnosis, efficient resolution, and escalating unresolved issues while maintaining high customer satisfaction. Agents must log tickets accurately, adhere to SLAs, and leverage knowledge bases to achieve First Contact Resolution.

Responsibilities

Log and manage tickets from multiple contact channels
Provide initial diagnosis and resolve service requests efficiently
Escalate unresolved issues to higher support levels
Adhere to defined service level agreements and KPIs
Maintain accurate documentation and follow up to confirm resolution

Skills

About Unisys

unisys.com

Headquarters

Blue Bell, Pennsylvania, United States

Company Size

10001+ employees

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Unisys is a global technology solutions company offering services across artificial intelligence, cloud and applications, cybersecurity, digital workplace, and enterprise computing. The company provides consulting, managed services, and technology solutions to clients across industries including financial services, healthcare, public sector, and manufacturing. Unisys helps organizations modernize IT infrastructure, secure digital assets, and drive business transformation through innovation.