Duty Manager / Guest Service Manager (GSM)
Accor
About this role
A Duty Manager / Guest Service Manager at LUURA oversees operational excellence and guest satisfaction across the hotel, ensuring smooth service delivery and maintaining high standards. The role involves leading staff, resolving guest issues, and fostering a guest-focused culture to create memorable experiences.
Skills
About Accor
accor.comAccor is a world-leading hospitality group offering stays and experiences across more than 110 countries with over 5,700 hotels and resorts. The company also operates around 10,000 bars & restaurants, alongside wellness facilities and flexible workspaces for leisure and business travelers. Accor delivers a broad portfolio of brands and services designed to meet diverse guest needs and experiences worldwide.
About Accor
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Accor.
Salary
$52k – $71k
per year