Duty Manager

The Duty Manager role at Holiday Inn Express is responsible for ensuring consistent, reliable service and superior cleanliness standards while optimizing manpower productivity within the Front Office department. This leadership position involves overseeing Guest Service Agents, managing third-party vendors, and championing key operational areas such as guest experience, health and safety, brand quality, or food and beverage service. The role focuses on driving financial returns, maintaining a safe environment, and enhancing team engagement to meet or exceed guest expectations.