Dynamics 365 CRM Lead

The Dynamics 365 CRM Lead serves as the technical authority and solution lead for Microsoft Dynamics 365 CRM across North America, partnering with internal stakeholders and external consultants to define, design, and deliver CRM-centric solutions. This role involves leading project management activities to ensure implementation success while acting as the long-term platform owner for ongoing support, configuration updates, and continuous improvement. The position focuses on enabling sales operations, planning, and customer engagement through robust system architecture and governance.