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E-Commerce App Technical Support Specialist (Associate Level) at Aidey - ApplyBlast

E-Commerce App Technical Support Specialist (Associate Level)

Aidey

3 months ago

Remote

Full Time

Junior

0 applicants

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About this role

The role involves providing real-time technical support for an eCommerce SaaS application, handling inbound inquiries, troubleshooting issues, and offering strategic guidance on conversion rate optimization. The specialist will work remotely, communicate fluently in English, and collaborate with internal teams using tools like Jira and HubSpot.

Responsibilities

Monitor and troubleshoot inbound support inquiries in real time
Open and manage Jira tickets and coordinate escalations
Provide CRO guidance and personalized support to eCommerce merchants

Skills

About Aidey

aidey.net

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