e-Commerce Sales Manager

The e-Commerce Sales Manager leads a sales team to create an exceptional customer experience while driving high-level performance to increase market share and achieve targeted unit sales and profit margins. This role involves selecting, training, and coaching e-Commerce Sales Associates to ensure timely handling of e-leads and effective transitions to in-store experiences. The position requires managing the negotiation process, appraising trade-in vehicles, and overseeing all customer traffic channels including showroom, e-commerce, and phones. Success is measured by achieving targeted e-lead conversions, unit sales, gross profit, associate retention, and customer satisfaction scores.