E2E Service Excellence Guild Lead

The E2E Service Excellence Guild Lead defines and governs the engineering strategy and technical capability for End-to-End Service Management across GDC. The role develops reusable engineering methodologies, service assurance frameworks, and AI-driven operational intelligence to improve the effectiveness and maturity of End-to-End Managed Services. Rather than managing day-to-day operations, the position focuses on evolving how customer services are measured, analyzed, and optimized through emerging technologies and standardized practices.