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EA-Support Specialist I at Bonterra - ApplyBlast

EA-Support Specialist I

Bonterra

3 months ago

2.4 on Glassdoor

United States

Onsite

Full Time

Junior

0 applicants

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About this role

NGP VAN seeks an entry-level Support Specialist to serve as the front line for Democratic campaigns and progressive organizations. This role involves responding to inbound support requests, triaging client issues, and collaborating with internal teams to ensure clients can accomplish their goals. The ideal candidate possesses a passion for political causes and foundational experience with campaign compliance, fundraising, or email tools.

Responsibilities

Provide timely and empathetic responses to inbound support requests
Triage and resolve client issues by collaborating with cross-functional teams
Escalate complex or urgent customer issues according to documented protocols
Maintain detailed records of client interactions and issue resolutions
Utilize internal documentation to deliver accurate technical support

Skills

About Bonterra

bonterratech.com

Company Size

1001-5000 employees

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Smart and efficient nonprofit software built for fundraising, case management, and corporate giving. Request a demo today and grow your social impact!