EAP Wellbeing Advisor

The EAP Wellbeing Advisor serves as the primary point of contact for individuals seeking support through CiC Wellbeing, providing compassionate and practical guidance via telephone, WhatsApp, and webchat. The role involves understanding client needs, offering appropriate information and signposting, and managing risk or safeguarding concerns in line with professional standards. This position requires maintaining accurate records and collaborating with clinical and operational colleagues to deliver a high-quality, responsive service.