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eBusiness Customer Care Associate - On Site (Non-Remote) at HD Supply - ApplyBlast

eBusiness Customer Care Associate - On Site (Non-Remote)

HD Supply

3 months ago

3.2 on Glassdoor

New Braunfels, TX

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves responding to online order and service inquiries for e-Business customers via email, chat, and other digital channels. Responsibilities include assisting with product selection, account setup, order tracking, and troubleshooting technical issues while documenting problems for resolution.

Responsibilities

Respond to customer inquiries via email, chat, and online channels
Assist customers with product selection and account registration
Document customer problems and input tickets for resolution
Troubleshoot technical issues and track orders
Escalate complex problems to supervisors when necessary

Skills

About HD Supply

hdsupply.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

1974

View Profile

HD Supply is an industrial distribution company that provides maintenance, repair, and operations products to customers across the US and Canada. The company offers a broad range of products delivered through knowledgeable sales professionals, dedicated support resources, and flexible ordering options. HD Supply serves a diverse customer base and works with a wide network of suppliers to solve complex operational challenges.