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ECM Service Manager at City and County of San Francisco - ApplyBlast

ECM Service Manager

City and County of San Francisco

1 day ago

Barcelona, Catalonia, Spain

Hybrid

Full Time

Manager

0 applicants

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About this role

The ECM Service Manager at Zurich Technology Delivery Center is responsible for maintaining and evolving ECMaaS and ZBOX business-critical applications, serving as the main contact for assigned Business Units. This individual contributor role focuses on ensuring stable and reliable platform operations for thousands of users through proactive service delivery and global collaboration. The position involves managing IT support services, driving continuous improvements, and ensuring compliance with regulatory and disaster recovery requirements.

Responsibilities

Oversee delivery of high-quality IT support services and maintain stable production environment
Manage ECMaaS and ZBOX work orders and support large platform projects
Drive daily use of Zurich approved AI tools and accelerators to support daily activities

Skills

Qualifications

ITIL Service Management level qualification

About City and County of San Francisco

sf.gov

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1850

View Profile

SF.gov is the official website of the City and County of San Francisco, providing centralized access to municipal services, department directories, news, and resources for residents, businesses, and visitors. The site offers searchable services, online forms and permits, job listings, and multilingual content to improve access and civic engagement. It’s designed to make finding information about benefits, public safety, city programs, and government processes quick and straightforward.