ECONOMIC SUPPORT SPECIALIST

This entry-level case management role in the Department of Human Services determines eligibility and provides ongoing support for public assistance programs like SNAP, Medical Assistance, and BadgerCare Plus. Employees work in a fast-paced, high-volume call center environment to conduct interviews, process verifications, and manage data entry for complex federal and state regulations. The position requires strong organizational skills, the ability to multi-task under strict rules, and knowledge of community resources to assist applicants and recipients effectively.