EDI Customer Operations Team Lead

This role provides leadership and oversight for the EDI Customer Operations team, directing EDI services, provider connectivity solutions, clearinghouse operations, and provider-facing digital platforms. The position oversees daily operations, including transaction processing, systems support, issue resolution, testing, implementations, customer and provider support, reporting, vendor management, and project execution to ensure the accurate, timely, and secure exchange of healthcare information. The role leads initiatives to enhance operational performance, customer experience, automation, compliance, and service delivery while developing staff and fostering a culture of accountability, collaboration, innovation, and continuous improvement.