EDM Support Manager
Kainos(1 month ago)
About this role
An EDM Support Manager at Kainos leads the operational delivery for the Kainos EDM product, ensuring high-quality customer support and adherence to service standards. The role serves as a primary client contact and supports account growth and the transition from onboarding to business-as-usual. It works closely with Product, Engineering, and Sales to align support outcomes with the product roadmap and customer success.
Required Skills
- Support Management
- Incident Management
- SLA Management
- ITIL
- Client Relationships
- Team Leadership
- Release Management
- Reporting
- Risk Management
- Continuous Improvement
+2 more
About Kainos
kainos.comKainos provides digital technology solutions and Workday deployments that allow organisations and people to work smarter, faster, better. Find out how we work with government and finance as well as offer a full range of Workday HCM technology services.
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