Ejecutivo de Atención a Clientes

The Ejecutivo de Atención a Clientes at Skydropx is responsible for proactive case management, ensuring effective and efficient resolution of customer inquiries through various communication channels while maintaining compliance with established SLAs. This role involves utilizing tools such as HubSpot for ticket management, collaborating with internal teams for escalations, and monitoring performance indicators to enhance customer satisfaction. The position requires a background in industrial engineering, logistics, or related fields, along with strong problem-solving skills and a customer service orientation.