Ejecutivo de Atención a Clientes
Skydropx(1 month ago)
About this role
The Ejecutivo de Atención a Clientes at Skydropx is responsible for proactive case management, ensuring effective and efficient resolution of customer inquiries through various communication channels while maintaining compliance with established SLAs. This role involves utilizing tools such as HubSpot for ticket management, collaborating with internal teams for escalations, and monitoring performance indicators to enhance customer satisfaction. The position requires a background in industrial engineering, logistics, or related fields, along with strong problem-solving skills and a customer service orientation.
Required Skills
- Gestión de Casos
- Soporte al Cliente
- Resolución de Problemas
- Comunicación Efectiva
- Uso de CRM
- Hubspot
- Excel Avanzado
- SQL Deseable
- Proactividad
- Empatía
+5 more
Qualifications
- Licenciatura en Ingeniería Industrial
- Licenciatura en Logística
- Licenciatura en Negocios Internacionales
- Licenciatura en Administración de Empresas
- +2 años de experiencia en puestos similares
- Excel avanzado
- SQL deseable
- CRM deseable (Hubspot)
About Skydropx
skydropx.comSkydropx is a leading shipping platform in Mexico that simplifies the process of sending packages by connecting users with top courier services. It enables customers to quote, centralize, and track domestic and international shipments from a single interface. With a focus on efficiency and convenience, Skydropx streamlines logistics for businesses and individuals alike, making it easier to manage all their shipping needs in one place.