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Electronic Service Specialist at CEFCU - ApplyBlast

Electronic Service Specialist

CEFCU

3 months ago

3.5 on Glassdoor

Peoria, Illinois, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Electronic Service Specialist (ESS) serves as a product expert for CEFCU’s electronic banking services, assisting members and prospective members via phone, email, and secure messaging. The role involves providing guidance on online and mobile banking, bill pay, account opening, and troubleshooting system issues while maintaining high-quality member experiences.

Responsibilities

Provide guidance on electronic banking services to members
Manage member requests via phone, email, and secure messages
Process back‑office quality assurance and maintenance reports
Facilitate cases with vendor partners and troubleshoot system issues
Support colleagues with electronic service product knowledge

Skills

About CEFCU

cefcu.com

Headquarters

Peoria, Illinois, United States

Company Size

501-1000 employees

Founded

1937

View Profile

CEFCU (Citizens Equity First Credit Union) is a member-owned credit union headquartered in Peoria, Illinois, offering a full range of personal and business financial services. Their offerings include checking and savings accounts, home loans, vehicle loans, credit cards, personal and student loans, as well as investment and insurance products. CEFCU operates under the motto 'Not a Bank. Better.' and is committed to delivering competitive rates and community-focused financial services.