Emergency Assistance Customer Service Representative (Trilingual: Spanish/Portuguese/English) – On Site - 24/7

Philip Morris International(1 month ago)

Amsterdam, NetherlandsOnsiteFull TimeJunior$61,000 - $61,000Customer Service

About this role

As an Emergency Assistance Customer Service Representative at Concentrix, you will be a critical point of contact for individuals needing urgent assistance. You will help assess their situations and coordinate the necessary support while maintaining professionalism and empathy. This role requires fluency in Spanish, Portuguese, and English to effectively communicate with callers and chat users.

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Required Skills

Customer Support
Emergency Response
Multilingual Communication
Empathy
Decision Making

Qualifications

Certificate of Conduct (VOG)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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