Emergency Telephone Worker (4445)

The Emergency Telephone Worker provides culturally sensitive, recovery-oriented, and trauma-sensitive clinical services, including assessment, treatment planning, referrals, and case management for individuals experiencing mental health emergencies. The role involves telephone screening, intervention, counseling, and follow-up, requiring availability for rotating shifts, including evenings, weekends, and holidays. This position supports a 24/7 emergency services program and collaborates with interdisciplinary teams to ensure comprehensive care.