Employee Care Team Associate – HR Shared Services

The Employee Care Team Associate – HR Shared Services role supports the Employee Care Contact Center Team, providing exceptional customer service to employees and internal stakeholders in the US and Canada. The position involves promptly addressing inquiries and resolving issues related to benefits, payroll, and other requests while ensuring compliance with company policies and legal requirements. This role requires maintaining process SLAs, managing escalations, and supporting various HR Shared Services functions.