Employee Care Team Associate – HR Shared Services

The Employee Care Team Associate – HR Shared Services role supports the Employee Care Contact Center Team for US and Canada employees, focusing on providing exceptional customer service and resolving inquiries related to benefits, payroll, and other requests. The position requires ensuring health and safety compliance, maintaining process SLAs, and collaborating with colleagues to address escalations and support open communication. This role also involves staying updated on company policies and providing support in other HR Shared Services areas as needed.