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End User Services Analyst at ZOLL Medical Corporation - ApplyBlast

End User Services Analyst

ZOLL Medical Corporation

5 months ago

Pawtucket, RI

Onsite

Full Time

Intern

0 applicants

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About this role

The End User Support Analyst I is a key member of the ZOLL IT Operations team. The End User Support Analyst serves as the first point of contact for all technical related issues. They provide world-class service through their interactions with our users and their technical competences.

Responsibilities

Provide quality service as the 1st level contact and issue resolution for the service desk
Identify situations requiring urgent attention and prioritize them
Utilize and become proficient with ZOLL’s standard support tools
Troubleshoot and resolve hardware, software, application, network, user access, or related issues
Manage expectations of users and resolve issues to minimize downtime

Skills

Qualifications

High School DiplomaCustomer Service Experience

About ZOLL Medical Corporation

zoll.com

Headquarters

Chelmsford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1983

View Profile

ZOLL Medical Corporation develops and markets medical devices and software solutions for emergency, critical, and acute care, including defibrillators, automated CPR devices, ventilators, AEDs, and cardiac management technologies. The company serves a broad range of customers including first responders, EMS and fire departments, hospitals, military, and lay rescuers. ZOLL also provides software and data solutions to help improve patient outcomes across the care continuum.