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End User Services Analyst at ZOLL Medical Corporation - ApplyBlast

End User Services Analyst

ZOLL Medical Corporation

2 months ago

Pittsburgh, Pennsylvania, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The End User Services Analyst provides front‑line technical support for hardware, software, and identity/access issues, handling tickets through ZOLL’s ITIL system and delivering service across multiple channels. The role involves troubleshooting end‑user devices, collaborating with IT and security teams, and participating in projects while maintaining documentation and adhering to corporate policies.

Responsibilities

Deliver timely technical support for hardware and software issues
Maintain and document support tickets using ITIL ticketing system
Provide off‑hours support and participate in project teams

Skills

Qualifications

ITILCompTIA+MicrosoftHDI

About ZOLL Medical Corporation

zoll.com

Headquarters

Chelmsford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1983

View Profile

ZOLL Medical Corporation develops and markets medical devices and software solutions for emergency, critical, and acute care, including defibrillators, automated CPR devices, ventilators, AEDs, and cardiac management technologies. The company serves a broad range of customers including first responders, EMS and fire departments, hospitals, military, and lay rescuers. ZOLL also provides software and data solutions to help improve patient outcomes across the care continuum.