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End User Services Manager at Leidos - ApplyBlast

End User Services Manager

Leidos

3 months ago

3.9 on Glassdoor

Australia

Onsite

Full Time

Manager

0 applicants

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About this role

The End User Services Manager leads the delivery of day‑to‑day end‑user support for approximately 900 users, overseeing Service Desk, Tech Bar, endpoint support, Microsoft 365 and collaboration technologies. The role combines operational leadership, stakeholder engagement, people management and continuous service improvement within a Federal Government environment.

Responsibilities

Lead day-to-day delivery of End User Services
Own operational performance of incidents and service requests
Provide leadership, coaching and performance management for the team
Act as primary escalation point for executive stakeholders
Maintain accuracy of asset and configuration data in the CMDB

Skills

Qualifications

ITIL Foundation certificationNV1 security clearanceAustralian Citizenship

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.