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End User Support Engineer at CMC Markets - ApplyBlast

End User Support Engineer

CMC Markets

4 months ago

2.6 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

This role provides 1st and 2nd line End User support to CMC Markets' internal customer base from the End User Support department in Sydney or London. Responsibilities include managing device deployments, escalations, AV support, remote user assistance, and optimizing IT service processes. The position involves collaborating with a global team to ensure timely and high-quality technical support delivery.

Responsibilities

Provide 1st and 2nd line End User support to internal customers
Manage laptop and desktop deployments for the global workforce
Escalate complex technical issues to 3rd line specialists when needed
Support remote end users and maintain Video Conferencing suites
Optimize support processes to shift from reactive to proactive service

Skills

About CMC Markets

cmcmarkets.com

Headquarters

London, England, United Kingdom

Company Size

501-1000 employees

Founded

1989

View Profile

CMC Markets is a London-based CFD and forex broker established in 1989, serving 2 million+ global clients. Traders can access over 13,000 instruments — including forex, indices, commodities, shares, ETFs, and cryptocurrencies — with leverage across platforms including MT4, MT5, TradingView, and CMC's own web platform. As a FTSE 250 listed company, CMC Markets is a leading provider of OTC leveraged products with award-winning trading technology.