End User Support Specialist

As an End User Services Specialist at ZOLL, you will provide comprehensive IT support to end users, ensuring optimal functioning of devices and resolving hardware or software issues. This role acts as a crucial link between IT departments and the organization, requiring hands-on troubleshooting, ticket management using ITIL systems, and collaboration with security and infrastructure teams. You will manage user accounts, perform repairs, and maintain documentation to improve service levels while adhering to strict corporate security protocols.