Engagement & Knowledge Manager

The Engagement & Knowledge Manager drives stakeholder engagement, governs operational knowledge, and ensures colleagues, customers, and AI-enabled experiences are supported by clear, accurate, and trusted information. This role combines change communications, knowledge governance, customer communication quality, AI content enablement, and engagement insights to improve operational readiness, change adoption, customer outcomes, and self-service experiences. The position leverages storytelling, visual communication, and multimedia content to transform complex information into engaging experiences for various audiences.