Engagement Manager - AI Agents
Observe.AI(1 month ago)
About this role
The Engagement Manager for AI Agent deployments at Observe.AI owns enterprise implementations of VoiceAI and ChatAI, driving successful launches and long-term adoption. This customer-facing role represents Observe.AI to enterprise stakeholders, partnering with customers and internal teams to ensure deployments deliver measurable value and scale. The position contributes to the company’s AI transformation efforts by enabling customers to integrate and govern AI agents across contact centers.
Required Skills
- Program Management
- Customer Success
- AI Deployment
- VoiceAI
- ChatAI
- Stakeholder Management
- Team Leadership
- Technical Discovery
- KPI Tracking
- Change Management
+6 more
About Observe.AI
observe.aiObserve.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.
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