Engineer I - Global Event & Incident Management

An IT Operations Technician at Accelya ensures continuous monitoring and operational stability of IT infrastructure while acting as the first line of response for alerts and incidents. The role involves driving end-to-end alert ownership, managing ticket lifecycles in ITSM tools, and maintaining audit-compliant documentation within a 24x7 rotational shift environment. Success requires coordinating with technical teams to resolve major incidents and supporting the global support model for airline financial and commercial processes.