Engineer, NOC Services

Kaseya Careers(25 days ago)

Bangalore, IndiaOnsiteFull TimeMedior$67,350 - $91,380 (estimated)NOC

About this role

An IMS Engineer at Kaseya ensures the stability and performance of the Integrated Management Systems (IMS) and NOC environments to deliver high-quality customer service. The role requires collaboration with technical leads and managers, adherence to processes and SLAs, and a commitment to continuous learning. This position is based in Bengaluru and requires full-time, in-office presence with 24x7 rotational shifts.

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Required Skills

Network IT
Windows Infrastructure
ITIL
SLAs
RCA Documentation
SOPs
Escalation
Prioritization
Professionalism
Endpoint Ownership

+5 more

About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.