Engineering Manager, Agent Software Engineering
Decagon(2 months ago)
About this role
The Engineering Manager for Agent Software Engineering at Decagon will lead the London office by building and mentoring a team dedicated to creating advanced AI agents for enhancing customer support across various industries. This role involves end-to-end ownership of AI agent development, collaborating closely with enterprise clients to address their needs, and influencing the evolution of the company's agent platform through strategic partnerships with product and design teams. The successful candidate will bring over 7 years of industry experience, management expertise, and proficiency in Python and Typescript, while also tackling complex system challenges.
Required Skills
- Engineering Management
- Software Engineering
- Team Leadership
- AI Development
- Customer Collaboration
- System Design
- Strategic Planning
- Python
- Typescript
- Asynchronous Programming
+3 more
About Decagon
decagon.aiDecagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.