Engineering Manager - EAA

Coinbase Careers Page(6 hours ago)

HybridFull TimeSenior$8,953,275 - $942,450,000Customer Engagement and Experience

About this role

Coinbase is seeking an Engineering Manager to lead its Help Center and automated chat resolution platform within the CXAI Engineering team. The role involves driving technical strategy, improving customer support platforms, and collaborating across functions to enhance the user experience while ensuring compliance and security.

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Required Skills

AI
Kubernetes
Golang
SQL
Chatbots
Support Platforms
Machine Learning
Cloud
Security
Automation

About Coinbase Careers Page

coinbase.com

Coinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.

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