Engineering Manager, Support Experience
DoorDash
About this role
DoorDash is hiring an Engineering Manager to lead the Support Experience team building the foundational platform that powers customer support for Consumers and Dashers. The role focuses on evolving self-service support as DoorDash scales into new verticals and grows DashPass membership, including deeper integration with AI/ML-driven capabilities. You’ll guide a cross-platform engineering team and partner with key stakeholders to deliver an intelligent, seamless support experience embedded across the customer journey.
Skills
Qualifications
About DoorDash
careersatdoordash.comDoorDash is a leading technology and logistics platform that connects consumers with local businesses for on-demand delivery of food, groceries, and retail goods. The company’s platform empowers merchants to grow their businesses, provides flexible earning opportunities for Dashers, and delivers convenient services to millions of customers worldwide.
Recent company news
MarketBeatInsider Selling: DoorDash (NASDAQ:DASH) Director Sells 1,250 Shares of Stock
18 hours ago
The Globe and MailAnalysts Offer Insights on Consumer Cyclical Companies: Planet Fitness (PLNT), DoorDash (DASH) and Penske Automotive Group (PAG)
1 day ago
DoorDashDoorDash Launches Emergency Food Response As SNAP Funding Cliff Threatens To Impact 40 Million Americans
Oct 26, 2025
ADWEEKDoorDash CMO Kofi Amoo-Gottfried Will Step Down After 7 Years
6 days ago
CT InsiderDoorDash suspends service in Connecticut during snowstorm
2 weeks ago
About DoorDash
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for DoorDash.
Salary
$194k – $285k
per year