Engineering Manager, Support Experience

DoorDash Mexico(21 days ago)

HybridFull TimeManager$193,800 - $285,000Engineering

About this role

DoorDash is hiring an Engineering Manager to lead the Support Experience team building the foundational platform that powers customer support for Consumers and Dashers. The role focuses on evolving self-service support as DoorDash scales into new verticals and grows DashPass membership, including deeper integration with AI/ML-driven capabilities. You’ll guide a cross-platform engineering team and partner with key stakeholders to deliver an intelligent, seamless support experience embedded across the customer journey.

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Required Skills

People Management
Team Leadership
Platform Engineering
Backend Engineering
Mobile Engineering
Web Engineering
Distributed Systems
System Design
Scalability
Performance Optimization

+10 more

Qualifications

BS in Computer Science
MS in Computer Science
PhD in Computer Science

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.