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Engineering Manager at Loop - ApplyBlast

Engineering Manager

Loop

3 months ago

3.9 on Glassdoor

Columbus, Ohio, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The role leads a team responsible for the highest‑risk, highest‑impact domains of Loop's commerce platform, focusing on reliability, proactive stability, and AI‑driven support automation. The manager will own system health metrics, drive root‑cause fixes, and balance hands‑on technical work with people management.

Responsibilities

Own stewardship of high‑risk, high‑impact application domains
Build measurement systems to track risk indicators
Lead first‑line triage of engineering support tickets
Drive AI adoption for domain maintenance and support triage
Manage team performance through clear expectations and growth coaching

Skills

About Loop

loopreturns.com

Headquarters

Columbus, Ohio, United States

Company Size

51-200 employees

Founded

2017

View Profile

Loop is an AI-powered ecommerce operations platform built for retention, offering solutions across returns, exchanges, tracking, order editing, checkout, fraud prevention, and shipping. It helps ecommerce brands grow revenue, protect margins, and build customer loyalty by streamlining the entire post-purchase and pre-purchase experience. Originally built for Shopify, Loop is now available on all ecommerce platforms and serves over 5,000 brands.