Engineering Team Lead - Core Voice Platform
Vonage(1 day ago)
About this role
The Core Voice Manager/Team Leader will own leadership of a global voice operations team responsible for maintaining and evolving Vonage’s enterprise voice infrastructure. The role focuses on ensuring call quality, reliability, and scalability across voice platforms while partnering with cross-functional teams and vendors. This position sits at the intersection of voice technology, operations, and innovation to drive platform improvements and operational excellence.
Required Skills
- Voice Infrastructure
- SBCs
- SIP
- Call Flows
- Incident Management
- On-Call
- Team Leadership
- AWS
- Automation
- Monitoring
+3 more
About Vonage
vonage.comVonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.